We rebuild it first. You decide after.
You already know what's wrong with your website, and you already know what a refresh was quoted at. So let's skip both conversations. Put your organization on the list and we'll rebuild your homepage and a few of your most important pages, free — real, live pages you can open, forward, and put in front of a board committee before anyone commits to anything.
It's a waitlist because we screen. We take a few at a time and start with the ones we think we can do well — so the first thing you'll get back is an honest read on whether yours is one of them, usually within a couple of days. If it isn't, we'll say so plainly rather than leave you sitting in a queue.
You're on the list. We'll write back either way.
A real person reads these. You'll hear from us with a straight answer on whether we can do yours well and roughly when — and if we think your site is a poor fit for this, you'll get that instead of silence.
Three steps, none of them yours.
We read your site properly
Every page, the structure, the copy, the images, the program pages nobody has touched since the last strategic plan. Not a screenshot — the real content, so the rebuild has something true in it.
We rebuild your homepage and three or four more
The pages carrying the most weight — usually home, about, a program page, and whatever you're proudest of. Enough that you're looking at your own organization rather than a template. We're not migrating eleven years of archive on spec, and we'll tell you exactly what we left out. If you told us what bothers you about the site, that gets addressed here rather than filed as phase two.
You get a live link — then we talk
Real pages you can open on your phone, forward to your ED, or put in front of a board committee. Your current site stays exactly where it is and keeps running throughout. If you want the rest built, we get on a call and agree a price for the full rebuild — with the sample already sitting in front of both of us.
Where this fits, and where it probably doesn't.
Better you hear it here than three meetings in. This is our read as of today — we're still learning where the edges sit, and we'd rather revise it in public than oversell it.
Good fit
- A site that's mostly pages, programs, publications and news
- Staff who want to update their own pages without filing a ticket
- Annual reports and project write-ups you'd like to be readable
- Donation and contact flows that hand off to tools you already pay for
- An organization that owns its domain and wants to keep owning it
- A comms lead who has been quoted $40k for a refresh and blinked
Harder, or not us
- A member portal or anything behind a login
- A learning platform or course delivery system
- Deep CRM integration — Salesforce, Raiser's Edge and friends
- Event registration with tiered pricing and comps
- Real e-commerce with inventory
- Sites where a procurement process, not a person, makes the call
Plenty of organizations should keep what they have. If yours is one of them we'll say so — and the rebuild still costs you nothing, so you'd have a free second opinion either way.
Since a budget line is why you're reading this.
The sample is free and stays free whether or not you go anywhere with it. What comes after is quoted — and we'd rather walk you through how than let you guess.
The sample
FreeYour homepage and three or four more pages, built properly and hosted on a live link. Yours to sit with, forward around, and argue about internally for as long as you need. No card, no commitment, and it doesn't expire.
The full rebuild
Quoted on a callThe rest of the site, your content brought across, your domain, and your staff shown how to run it. We price it once we've both seen the sample and know what we're really dealing with.
On how we quote. We do think a large organization should pay more than a small one, and we'd rather say that plainly than pretend size doesn't come into it. Where exactly the lines sit is something we're still working out, which is part of why the questions above ask what they ask. What we won't do is quote you by email — not to keep you in the dark, but because a number attached to a site we haven't studied properly is a guess, and you'd rightly hold us to it anyway. The call is where the real number comes from.
Then, once it's yours.
Running it afterwards is one of two things, and it's worth knowing both numbers now rather than guessing which one you'll land on.
Self-serve
$15/monthYou run it yourself, describing changes to an AI assistant the way this rebuild was described to us. A real person still reads your support emails — that's a genuine backup, just not a dedicated relationship.
Supported
$250/monthAn assigned point of contact, room for a couple of questions a month, and a standing half-hour call. For an organization that wants an ongoing relationship, not just a tool.
Most organizations coming from an agency relationship land on Supported — it's the closer comparison to what you have now. Self-serve is real and plenty of organizations are happy there, but it suits a team that's comfortable being hands-on. There isn't an in-between tier; we'd rather you pick the one that's actually true for your team than split the difference.
Who updates it once it's yours.
You do — and you do it by describing the change rather than hunting for it in an editor. Add the new board member, swap the hero photo, put the annual report at the top. That's the interaction. No template to fight, no page builder for one person to learn and then leave with.
Today that runs through an assistant your team may already have. ChatGPT is the common one; Claude works the same way; and if you've got someone technical they can drive it from their own editor. First-party editing — where you do all of this on Lanlan directly, with nothing else in the loop — is close, and we'd rather not put a date on it than name one and miss it.
None of this affects the rebuild. We build it, you look at it. This question only starts to matter if you decide to keep it.
Ask before you sign up. We'd prefer it.
Not sure your site would survive this? Wondering whether it's worth bringing to your board at all? A real person reads every email, usually within a day, and will tell you honestly if this isn't for you.
Email the team